1. Free initial review
You submit your contact details, the amount range, the platform name, and any useful context. We check whether the matter appears to fit our consultancy scope; there is no upfront payment.
RECOVERY PROCESS
A careful path from initial review to resolution.
Every case follows a documented, evidence-led process. Outcomes and timelines depend on the platform, payment route, available records, and decisions made by relevant third parties.
2. Evidence and timeline
If the case moves forward, we help identify the records needed to understand what happened, including transaction evidence, platform communications, account notices, and a dated sequence of events.
3. Case analysis
The available facts are reviewed for inconsistencies, missing information, payment routes, platform responses, and practical complaint or escalation options. Analysis is case-specific and does not guarantee recovery.
4. Agreed action plan
We explain the available route, the work involved, likely dependencies, and any written engagement terms. You decide whether to proceed before paid work begins.
5. Case handling
Where instructed, the case is prepared and progressed through the appropriate platform, payment-provider, complaint, regulatory, or professional channels. Updates and requests for information are communicated as the matter develops.
6. Outcome and closure
If funds are successfully returned and cleared, the result is confirmed and the agreed 2.5% success-based fee becomes payable. If recovery is not achieved, no success fee is charged; any separate third-party cost would require prior written disclosure and agreement.